Booking terms & conditions

A contract between you (the lead guest) and us (the owners) will come into existence when the deposit payment is received and a booking confirmation is issued showing your confirmed holiday dates. The contract binds you and all members of your party.

It is your responsibility as lead guest to:

• Provide Ennys with details of all members of your party at the point of booking
• Ensure all members of your party accept the terms of the contract set out in these terms and conditions of booking

We are sorry but we cannot accept bookings from persons under eighteen years of age.

No visitors of guests or guest-organised events are permitted. Due to restrictions on our insurance, only those guests listed on the booking can occupy the property. We reserve the right to terminate the booking without notice and without refund should there be a breach of this condition.

Guests may under no circumstance re-let or sublet the property, even free of charge.

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. We reserve the right to refuse any booking or to cancel any bookings already made, subject to refunding any sums you have paid, without further liability.

A non-refundable deposit of 20% of the holiday cost is payable at the time of booking.

The balance must be paid no later than six weeks before your arrival date. If the balance is not received by the due date, then your holiday will be treated as a cancellation and you, the lead guest, will remain liable to pay the balance.

Bookings made less than six weeks before your arrival date must be paid in full.

A £200 damage deposit payable with the balance of your payment is required with all bookings. This will be repayable within 14 days of your departure if no damage has occurred.

All cancellations must be notified by the lead guest to the owners in writing.

If you cancel your holiday more than six weeks before it is due to start, your initial deposit is non-refundable but any sums subsequently paid toward the balance will be refunded.

If you cancel less than six weeks before the holiday start date, then the full balance remains payable and is not refundable.

We strongly advise that you take out comprehensive travel insurance to cover cancellation. If you do not have insurance, then you accept responsibility for any loss you may incur should you cancel your booking with us. This will include reasons such as your inability (or the inability of any, some or all of your intended party) or disinclination to travel to Ennys for your holiday booking for any reason. This includes – but is not limited to – illness (including Covid-19), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel.

Your booking will not be cancelled by us, the owners, except in exceptional circumstances beyond our control. Should this arise, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday including the deposit payment. Our liability for cancellation will be limited to payments made to us for holiday accommodation at Ennys.

In response to the restrictions introduced by the UK Government as a result of the Covid-19 pandemic, our cancellation policy in relation to Covid-19 applies as follows:

National Lockdown – In the event of a UK national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund including your deposit but excluding an administration charge of £50.

Regional/Local Lockdown – In the event that the UK address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund including your deposit but excluding an administration charge of £50. Please note that this applies only to the address given on the booking by the lead guest and does not apply if another party member at a different address is unable to travel due to local lockdown in the UK.

This Covid-19 policy does not apply in the event the lead guest lives outside of the UK and is unable to travel due to local restrictions in their home country; in such a situation, the cancellation terms shall apply as set out in the Cancellation section above.

The owners accept no liability for all actual or alleged loss, liability, damage, compensation, injury, sickness, disease, death, medical payment, defence cost, cost, expense or any other amount, directly or indirectly and regardless of any other cause contributing concurrently or in any sequence, originating from, caused by, arising out of, contributed to by, resulting from, or otherwise in connection with a communicable disease or the fear or threat (whether actual or perceived) of a communicable disease.

With regard in general to Covid-19 and its transmission, we would appreciate your support in order to help protect our staff and our guests. Please therefore be aware that you and your party must:

• Ensure that if any of you are required by UK law or guidance to self-isolate or quarantine, that this requirement or advice has been met prior to your arrival at Ennys.
• Ensure that if you have been recommended or required to take a PCR test, you do not travel to Ennys until you receive confirmation of a negative test result.
• Please note that you cannot self-isolate or quarantine at Ennys.

Insurance is not provided in the cost of the cottages or suites. It is the responsibility of the lead guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.

There are several providers who include cover for Covid-19-related cancellation and we strongly recommend that you take out suitable insurance.

All cottages and suites will have an arrival time from 17:00 hours and departure before 10:00am. This allows the accommodation to be thoroughly cleaned and prepared for guests in accordance with Covid-19 protocols. In order for us to welcome you properly, please do not arrive early or after 21:00 hours if at all possible.

Please note that Ennys is a private property. The use of the cottages together with use of pool and grounds where offered is entirely at the user’s risk and no responsibility can be accepted for any injury, loss or damage to guests or their belongings.

Because of our insurance policy only registered guests are allowed to use the pool.

The outdoor pool is open from May to September. Guests are permitted to use the pool during these months between 10:00 am and 18:00 pm. Please follow UK Government guidance on Covid-19 current at the time of your stay with regard to social distancing and mixing of households.

On fine sunny days we remove the thermal cover that conserves heat. Guests should not attempt to wind back the cover themselves. If the cover is in place and guests wish to use the pool then please come and find us and we will wind back the cover for you.

The pool is designed for swimming and is NOT deep enough for diving. No diving or jumping into the pool is therefore permitted.

Please bring and use your own beach/pool towels. Bath towels provided in the cottages and suites should not be used at the pool.

No glassware is to be used in and around the pool and outside areas.

We do not allow guests to bring dogs or other pets to Ennys as we have our own dogs and cats who live here and sometimes there will be sheep in the fields.

For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged.

We prefer a non-smoking environment. Smoking is therefore not permitted in the cottages or suites or on the swimming pool terrace. All cottages and suites are also fitted with smoke detectors as part of our fire safety policy.

Please do not take any bath towels with you to the beach or pool terrace.

We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

We, the owners, shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or pool.

No compensation will be given for any temporary outage of electricity, water, internet connection or television service.

We, the owners are not responsible for the loss of, damage to, theft from or theft of any personal belongings or valuables of the guest(s) at Ennys including cars and vehicles parked on the estate.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of guests may impair the enjoyment, comfort or health of others.

Please treat Ennys cottages and suites with due care so that you and our other guests may continue to enjoy them.

All our accommodation is fully checked between stays. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action.

If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly and especially before check-out. The accommodation will be inspected at the end of your holiday and you may be charged for any loss or damage incurred – see details on damage deposit.

We have prepared our cottages with love and care and would ask that our guests treat them as your own home and that, at the end of your stay, you leave the property in a clean and tidy condition. As owners of Ennys, we retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Any problem or complaint which you may have concerning your holiday must be immediately reported directly to the owners and we will endeavour to resolve the issue to the best of our ability. We will not be able to consider any complaints not reported to us at the time and only reported after you have returned from holiday.

Please bear in mind that much of Ennys’ character and charm is due to its age, historic nature and use as a private home. Our dogs and cats live here and sometimes there will be sheep in the fields. If you have any concerns, please talk to us at the time of making your reservation.

Also please remember that should traditional property features such as steps, steep stairs, low beams and uneven flooring be a problem for any member of your party, you must consider and mention this prior to booking.

Thank you for reading through our terms and conditions. Ennys is our home and we hope you enjoy it as much as we do. We would like all our guests to enjoy the facilities we offer and therefore expect everyone to treat the property with the same respect that they would extend to their own house and to act with due consideration to our other guests.